Frequently Asked Questions

Customer: If one spring on my garage door breaks should I replace the other spring as well?

QDT: If both springs were installed at the same time then the working spring has just as many cycles as the broken spring. It probably wont be long until the other spring breaks. We strongly suggest you replace both. It will not cost you any more in labor because we will already have the spring assembly down. All you pay for is the new spring. In the long run you save money.

Customer: I'm not sure about putting out the money for a preventative maintenance program

QDT: Unfortunately, we do not decide when doors stop working. 90% of the time they break down at the most inopportune time. For a fraction of the cost of one emergency service call we will come out and inspect your door, operator or dock plate for proper operation. We will perform all needed repairs which will decrease costly down time and increase your operating efficiency for your facility. All at an agreed upon low price depending on facility size. Preventative maintenance needs to be performed to insure that all your facility equipment is operating at the highest level possible.

Q: Why does my door open crooked?

A: You could have a broken cable. Call QDT for professional service.

Q: Why won't my door open?

A: If your spring has separated you have a broken spring, Call QDT for professional service.

Q: My door creaks and squeaks as it is going up or down.

A: Lubricate all moving parts on the door. If problem persists Call QDT for professional preventative maintenance.

Q: Door opener runs but door will not open.

A: You have a possible belt or gear problem with the operator. Call QDT for professional service.

Q: Door will open with remote but not close.

A: Possible safety photo eye adjustment needed. Try to align the eyes so that both led lights on each side stay on.